Questions
The things clients ask before they trust us with originals.
If your question is not here, ask it directly — we would rather answer than have you guess.
Are you affiliated with the government?
No. We are a private documentation services firm. We prepare, lodge and follow up applications on your behalf using the same official channels — eCitizen, iTax, TIMS and the relevant registries. All government fees are paid directly against official receipts, which we hand over to you.
How is your fee structured?
Every engagement is quoted in two parts: the statutory government fee, and our professional fee for preparation and follow-through. You receive that breakdown in writing before we begin, and it does not change unless the scope changes.
Do I have to visit your offices?
Not usually. Most files can be handled remotely with scanned documents and a WhatsApp or email exchange. Biometrics, fingerprinting and certain interviews require your personal attendance, and we book those appointments for you.
How do you protect my documents?
Physical originals are logged, stored in a secured safe and released only against signature. Digital copies are encrypted, access-controlled and retained only for the period necessary for your filings. We never share client documents with third parties without written instruction.
What if my application is rejected?
We diagnose the reason, correct the file and resubmit at no additional professional fee where the fault lies with our preparation. Where the regulator changes a requirement mid-process, we advise you immediately and quote any additional statutory cost.
Can you handle urgent deadlines?
Often, yes. Some processes have statutory minimum timelines that no one can shorten, and we will tell you that honestly rather than take your money. Where expedited channels exist, we use them.
Do you work with clients outside Nairobi?
Yes. A large share of our clients are in other counties or in the diaspora. Documents move by tracked courier and all communication happens digitally.
Can you handle Deed Poll (legal change of name) and marriage clearances?
Yes. We draft the Deed Poll, coordinate witnessing before a Commissioner for Oaths, register the deed with the Registrar of Documents, and publish the notice in the Kenya Gazette. We also process Certificates of No Impediment to Marriage and official marriage registry searches.
How do Kenya eTA, work permits, permanent residency and dual citizenship work?
We manage the entire immigration filing cycle with the Directorate of Immigration Services (Nyayo House). For international visitors we process Kenya Electronic Travel Authorisations (eTA); for expats, investors and diaspora Kenyans we handle Class A–M work permits, visitor pass extensions, permanent residency applications and dual citizenship declarations.